Terms & Conditions

1. Website purpose

Houston Water Damage Restoration provides information and accepts requests from people seeking water damage, mold remediation, cleanup, drying, or related property services. The website may help connect a user with an independent service provider.

2. Independent service providers

Providers are independent and are not represented as employees or agents of this website. Provider participation, coverage, response, pricing, qualifications, licensing, insurance, scope, and contract terms vary.

3. No guarantee of availability or work

Submitting a form or placing a call does not guarantee provider availability, response time, appointment acceptance, pricing, work quality, project outcome, or insurance coverage. Same-day and 24/7 requests remain subject to participation, location, technician availability, capacity, and demand.

4. User responsibility

Before authorizing work, users are responsible for reviewing the provider’s identity, proposed scope, pricing, agreement, licensing, insurance, qualifications, and other relevant information. Call 911 for life-safety emergencies.

5. Information provided by users

Users should provide accurate contact and property information needed to respond to a request. Do not submit Social Security numbers, payment-card data, medical records, government IDs, insurance policy documents, or other unnecessary sensitive information through website forms.

6. Information accuracy

Website information is general and may not reflect conditions at a particular property. It is not a substitute for an on-site assessment, engineering advice, medical advice, insurance advice, or legal advice.

7. Third-party services

Any agreement for inspection, cleanup, mitigation, remediation, repair, or related work is between the user and the selected independent provider. Users should review the provider’s own terms and privacy practices.

8. Limitation of responsibility

To the extent permitted by applicable law, the website does not warrant independent provider services or accept responsibility for provider acts, omissions, agreements, pricing, scheduling, work, or outcomes.

9. Intellectual property and acceptable use

Website content may not be copied, republished, misused, or used to interfere with the website, forms, communications, or other users’ access.

10. Changes to these terms

These terms may be updated when website functions or practices change. The updated version will be posted on this page with a revised date.

11. Contact

Questions about these terms may be submitted through the Contact page or by calling (713) 532-9167.